Frequently Asked Questions
Answers to the questions we hear most — designed to quickly address any doubts or concerns you might have.
Dooya is a South African financial services provider that specializes in crypto arbitrage trading, using software to monitor price differences between local and international crypto exchanges and execute low-risk trades on behalf of clients. It is a licensed Financial Services Provider (FSP) and Crypto Asset Service Provider (CASP), headquartered at 46 Bishop Crescent, Salta Sibaya, 4319.
Dooya Wealth is a crypto wealth-management platform. It offers a simple, diversified, and expert-guided way to invest across Crypto Bundles, Tokenised Stocks, and Single Crypto Assets.
No, there is no minimum investment or minimum investment period.
Dooya Arbitrage Trading focuses on generating short-term, transaction-based returns by exploiting price differences between local and international crypto exchanges. Each trade is executed individually, and profits are realised per trade.
Dooya Wealth, on the other hand, is a longer-term wealth management platform designed to help clients build and grow wealth through diversified investment portfolios, including crypto bundles, tokenised stocks, and single crypto assets.
Dooya Wealth is currently available only to existing Dooya arbitrage clients.
Simply log into your existing Dooya account. If you're an arbitrage client, Dooya Wealth will automatically appear in your dashboard once the service is live.
Dooya Wealth currently offers:
Crypto Bundles are diversified portfolios of top-performing cryptocurrencies. They reduce single-asset risk while allowing exposure to a broad and balanced range of coins.
In simple terms, a Crypto Bundle is a group of cryptocurrencies combined into a single portfolio.
Rather than investing in just one coin (for example Bitcoin), the bundle spreads the investment across several major cryptocurrencies. This reduces the risk of relying on a single asset.
A simple way to think about it:
Example (simplified):
Instead of buying only Bitcoin, a bundle may hold:
The bundle is then periodically adjusted so that the portfolio continues to represent the strongest assets in the market.
Crypto bundles group multiple crypto assets into a single portfolio, but they differ in how much weight each asset receives. This affects diversification, volatility, and growth potential. Below is an overview of each bundle type and why an investor might choose it.
Market Weighted
In a market-weighted bundle, each crypto asset is weighted according to its market capitalisation. Larger assets like Bitcoin (BTC) and Ethereum (ETH) naturally make up a bigger portion of the bundle.
Investors who want exposure that closely reflects the overall crypto market often choose market-weighted bundles. It tends to be more stable, as the largest and most established assets dominate the portfolio.
Our market weighted bundles include DTX and DT5.
Market Weighted (Capped)
These bundles follow market weighting, but no single asset can exceed 40% of the total bundle. Any excess weight is redistributed across smaller assets.
These options appeal to investors who want the familiarity of market weighting while avoiding over-concentration in one asset, helping improve diversification and reduce dependency on a single crypto.
Our market weighted capped bundles include DCX and DC5.
Market Weighted (Square Root of Market Weight)
Instead of using full market capitalisation, these bundles apply the square root of each asset's market weight, reducing the dominance of very large assets while still favouring bigger projects.
Investors looking for a balance between large and mid-cap exposure often prefer this structure. It offers more growth potential than standard market weighting, without taking on the full risk of equal weighting.
Our square-root market weighted capped bundles include DRX.
Mid-Cap Market Weighted (Excluding BTC and ETH)
This bundle removes Bitcoin and Ethereum entirely, distributing weights among the next largest crypto assets based on market capitalisation.
This option is suited to investors who already hold BTC and ETH separately, or who want to focus on alternative crypto assets with potentially higher growth, albeit with higher volatility.
Our market weighted mid-cap bundles include DMC.
Equally Weighted
In an equally weighted bundle, each crypto asset has the same weight, regardless of market size.
Equally weighted bundles favour diversification and growth exposure, giving smaller assets the same influence as larger ones. This approach may offer higher upside but can also experience greater price swings.
Our equally weighted bundles include DEX and DE5.
The best choice depends on your risk tolerance, investment goals, and existing crypto exposure:
No. Bundles follow fixed, rule-based strategies.
This is done intentionally to keep the investment approach consistent and transparent.
If clients prefer greater flexibility or want to select specific coins themselves, they can invest in Single Crypto Assets instead of using a bundle.
Your Dooya Wealth dashboard shows real-time values, historical performance, and your portfolio allocation.
Potential benefits include:
No — Dooya only rebalances the bundles on a quarterly basis. We do not actively manage your investment.
You are responsible for selecting the bundle, tokenised stock or single crypto asset of your choice. Once invested, you may choose to remain in that bundle, switch to another, or withdraw your funds at any time, depending on your own approach.
To ensure your investment is managed automatically with no ongoing manual intervention, please follow these steps:
Ongoing & Recurring Payments
If you decide to add more capital or set up a recurring payment later, the process remains the same:
From 16 March to 31 May, all Dooya Wealth fees are 0%.
No — it is applied automatically.
We are offering a Zero-Fees Launch Special until 31 May 2026. After that, standard fees apply.
You can view all fees here.
No. All Dooya fees exclude VAT unless otherwise stated.
Rand deposits can be made via the deposit details accessible via your Dooya account on our website and mobile app.
We rebalance quarterly to ensure your bundle always reflects the top-performing cryptocurrencies by market capitalization.
Deposits typically clear within 1–2 business days depending on your bank.
No. Only Rand withdrawals are supported.
Yes. All crypto and tokenised assets remain in your name and are securely held through our custody partner VALR.
All assets are held by our custody partner VALR, a regulated crypto exchange.
Yes. Dooya Wealth operates within a fully regulated framework, offering transparency and client protection. Please see our licensing page for further details.
No. Crypto assets, including stablecoins, are not legal tender in South Africa. They are also not currently regulated as payment instruments under the National Payment System Act. Dooya's licence relates to FAIS-regulated financial services in respect of crypto assets.
Asset selection is based on:
All bundles follow objective rules — no subjective, discretionary trading.
We employ multiple layers of risk-management:
Our rebalancing system is rule-based:
This keeps your portfolio aligned with market leaders without you needing to intervene.
No. All investments are spot-based. We do not use margin, futures, or leverage.
Like any investment, crypto assets carry risks.
These include:
The value of investments can go up or down. Please see the risk disclosures on our licensing page for further details.
Yes. Cryptocurrency markets can be volatile and investment values can decline.
As with any investment product, there is no guarantee of profit.
Spot investing simply means buying the actual asset.
For example:
• Buying Bitcoin and holding it directly = Spot investment
This is different from derivatives such as:
Those products involve borrowing or speculation on price movements.
Dooya Wealth only offers spot investments, which are generally considered the simplest and most transparent form of crypto exposure.
When you have deposits, withdrawals, buys, and sells over time, there are two industry-standard ways to measure investment performance:
Tokenised Stocks (xStocks) are tokenized representations of real-world stocks on a blockchain. In other words, they are crypto tokens that aim to provide price exposure to a real-world asset.
Dooya is not the issuer of xStocks and merely provides a platform for willing buyers and sellers to trade xStocks as per any other crypto asset on Dooya's platform. Dooya is therefore a secondary market for customers to easily trade the tokenised equities.
This allows Dooya customers to diversify their portfolios and benefit from on-chain 24/7 liquidity and accessibility.
No. Purchasing Tokenised Stocks does not constitute a direct equity investment in any of the underlying companies. Tokenised Stocks provide price exposure only and do not represent ownership of the underlying equities.
Holders of Tokenised Stocks do not receive any of the rights typically associated with share ownership. This includes, but is not limited to, ownership rights, voting rights, dividend entitlements, shareholder privileges, participation in rights offerings, or any legal claim to the underlying company's shares or residual assets in the event of liquidation. In addition, holding Tokenised Stocks does not entitle holders to receive disclosures, reports, or other communications from the issuer or sponsor of the underlying shares.
As a result, holders of Tokenised Stocks are not entitled to dividends. If a dividend is paid on an underlying stock, the issuer of the Tokenised Stock may choose to adjust the token supply by issuing additional tokens to token holders (for example, through a rebasing or airdrop-style mechanism). Dooya may, on a best-efforts basis, distribute any such additional tokens to customers. However, Dooya does not guarantee that any additional issuance by the Tokenised Stock issuer will be distributed to customers.
The price of Tokenised Stocks is primarily determined by market forces, based on supply and demand between willing buyers and willing sellers.
While Tokenised Stocks are designed to track the price of their underlying equities, their trading price may at times differ from the price of the underlying asset. Such price differences may occur for several reasons, including, but not limited to, the following:
24/7 Trading Availability: Unlike traditional stock markets, Tokenised Stocks can be traded at any time. Price movements may therefore occur outside of standard market hours for the underlying equities, which can result in temporary pricing differences.
Market Liquidity: Lower trading volumes for a particular Tokenised Stock may lead to wider spreads or deviations from the price of the underlying asset.
Market Disruptions or Trading Halts: If trading in the underlying stock is halted or suspended on traditional exchanges, Tokenised Stocks may continue to trade. This can result in a divergence between the price of the underlying stock and the Tokenised Stock.
Extreme Market Conditions: During periods of extreme volatility, such as market crashes, major geopolitical events, or other "black swan" events, rapid price movements may cause significant short-term divergence between Tokenised Stocks and their underlying assets.
Tokenised Stocks are designed to be fully collateralised on a 1:1 basis by the corresponding real-world equities.
For each Tokenised Stock issued, the issuer acquires and securely holds an equivalent share of the underlying stock with a regulated, independent custodian, either on behalf of the issuer or its designated trustee. An equivalent number of Tokenised Stock tokens is then minted and made available for trading. The issuer of the Tokenised Stocks is Backed Assets (JE) Limited, a Jersey private limited company.
Importantly, Dooya does not custody the underlying stocks and is not the issuer of the Tokenised Stocks. Dooya's role is limited to providing a secondary market platform where investors can trade Tokenised Stocks.
Further Information on the Issuer
xStocks are a line of tokenised equities and ETFs launched and tokenised by Backed Finance, providing compliant, 1:1-backed tokenised equities available across multiple exchanges and blockchain ecosystems. For more information, visit xstocks.com.
Dooya is a South African financial services provider that specializes in crypto arbitrage trading, using software to monitor price differences between local and international crypto exchanges and execute low-risk trades on behalf of clients. It is a licensed Financial Services Provider (FSP) and Crypto Asset Service Provider (CASP), headquartered at 46 Bishop Crescent, Salta Sibaya, 4319.
You should choose Dooya because we offer a safe, fully-hedged crypto arbitrage service backed by licensed financial regulation, ensuring secure and compliant trading. Our software actively monitors market trends to target low-risk returns, while our services include FX risk management, free SARS AIT applications, and seamless access to compliant foreign exchange facilities through our FSP partner. With a track record dating back to 2018, we provide a streamlined, automated solution for individuals seeking efficient crypto arbitrage opportunities.
Crypto arbitrage involves purchasing and selling cryptocurrency at the same time across various markets to profit from price differences for the same asset.
Every South African citizen qualifies for an SDA (Single Discretionary Allowance) of R2 000 000. This amount means that you can trade up to 2 million rand per calendar year (1st of January to 31st of December). An SDA does not require SARS approval.
Once your SDA has been exhausted, you can apply for an FIA (Foreign Investment Allowance) of up to R10 000 000. This amount means that you can trade up to ten million rand per calendar year (1st of January to 31st of December).
To obtain an FIA, a tax clearance must be completed showing proof of funds. You do not need to apply for the full R10 000 000 in one go, but can do any amount required for your trade. Each trade requires a new tax clearance.
To summarise, each South African citizen can make full use of trading up to R12 000 000.
We allow a minimum trade amount of R100,000 to participate in crypto arbitrage.
• A South African ID number
• You should be over the age of 18 years old.
• A minimum of R100 000 in your bank account to trade with. Proof of funds will be required.
• By law, you need to have not utilised your full SDA or FIA
Complete the form on the start trading page OR send an email to onboarding@dooya.co.za with your name and we'll send you more information regarding registration details.
We do have a referral system in place. Once you have signed up, you will receive a unique link that you can share with your friends and family to sign up with.
For more information visit our Fees page or email support@dooya.co.za.
Price differences pop up because of supply and demand quirks in different markets. For us at Dooya, focusing on South Africa, it's largely tied to capital controls — rules set by the government that limit how much money can flow in and out of the country. In South Africa, these controls come in the form of yearly Foreign Exchange Allowances. These limits cap how much cash you can send overseas, which ramps up local demand for crypto assets like Bitcoin. At the same time, they choke the supply of crypto coming into South Africa. The result? Crypto often trades here at premiums above 2% compared to international markets.
The good news? As an individual in South Africa, you can use your Foreign Exchange Allowance to buy crypto abroad and cash in on this gap — something companies and other entities can't do. That's why this arbitrage opportunity has been around for over 5 years and counting.
Normally, arbitrage gaps close fast — think minutes — as markets sort themselves out. But in South Africa, these price differences are baked into the system because of those controls. They're not something the market can just 'fix' on its own. So, as long as these restrictions stick around, this crypto arbitrage edge is likely here to stay. Ready to make it work for you? We've got your back!
One trade is typically 24–48 hours from the start of the purchasing of the foreign currency to the profit being paid back to you.
After your trade is complete, the money will be deposited back into your Capitec Business bank account. This account offers you online banking services and constant access to your funds via business.capitecbank.co.za.
No notice period is required when wanting to withdraw funds.
Trades completed after 11AM will be paid the following weekday business day, however it may take longer due to delays with our service providers, or events that are out of our control.
Clients have access to our Telegram bot to monitor their trades and the arbitrage rates. Clients receive updates after each trade and receive a monthly statement summarising their trading activity for the month.
Through whitelisted crypto withdrawal addresses, IP restrictions, encrypted API Keys and many more security measures we ensure your funds are safe throughout the trade process.
Our premium service means that you don't even have to book trades yourself! This is all handled for you, so you can sit back, relax and enjoy your coffee in the morning, instead of having to worry about whether to book a trade or not. The cost of your AIT applications is included. We offer an automated AIT application process to reduce the time and effort it takes to get AIT applications approved.
Dooya has sourced funding to enable us to hedge the foreign currency exposure risk on your arbitrage trades. This means that as soon as your trade is booked, we can lock in the arbitrage rate without having to wait for your funds (USD) to arrive in your Gemini account.
No. It does not make sense for us to book trades no matter the rate, as our profit is aligned with the interest of our clients.
Crypto arbitrage is generally considered a low-risk strategy, because it exploits price differences between exchanges rather than market speculation. However, its success depends on executing trades quickly before price mismatches disappear.
Dooya helps reduce risk further through automated trading software, FX risk management, and regulatory compliance as a licensed Financial Services Provider and Crypto Asset Service Provider.
While crypto arbitrage is generally considered low-risk, there are still several factors to be aware of:
Because arbitrage is based on individual trade cycles, as long as you do not have a trade in progress you are free to withdraw your funds at any time.
We offer a fully-hedged crypto arbitrage service with a simple fee structure of 20% of the net profit per trade.
No. All Dooya fees exclude VAT unless otherwise stated.
VALR is a South African crypto exchange that connects users to the global blockchain ecosystem and allows them to buy, sell, store and transfer cryptocurrencies seamlessly and securely. VALR has over 60 crypto assets available, low or negative fees for market makers, fast verification process and an intuitive mobile app. VALR was launched in 2019 and is backed by leading global blockchain platforms such as Bittrex.
Gemini is a regulated and secure cryptocurrency exchange and custodian that allows you to buy, sell, store and earn interest on digital assets. The primary advantage of Gemini compared to our previous option is lower trading and bank fees. Gemini also has some features that make it more convenient and user-friendly. It was founded in 2014 by Cameron and Tyler Winklevoss.
Luno is a global crypto exchange that enables users to buy, sell, store and trade Bitcoin, Ethereum, XRP and other altcoins with local currencies. Luno has a simple and user-friendly interface, low fees, high security standards and a dedicated customer support team. Luno was founded in 2013 and operates in over 40 countries including South Africa.
Phynans are a registered FSP and Forex Intermediary, who we have partnered with to bring our clients an even better arbitrage service. All your arbitrage trades will still be on Dooya's trading service, with Phynans handling the Forex trades and FIA applications at no extra charge. More details can be found on their website.